The 90-Day No-Pull Guarantee

Give the harness 90 days. If your dog still pulls exactly as hard as the day it arrived, we refund the harness. Here is how it works and what we need from you.

Read this first

This guarantee refunds the price of the harness only. It does not cover shipping charges, taxes, duties, or any other fee.

Orders placed through the free harness + shipping offer are not covered. No product price was paid on those orders, so there is nothing to refund.

1What this guarantee covers

The VivaPaws No-Pull Harness is built to reduce pulling by redirecting your dog sideways when they push forward. This guarantee covers one outcome: after 90 days of normal use, the harness has no effect at all. Your dog pulls just as hard as before, and the harness does not turn them or slow them down.

It does not cover:

  • A dog that pulls less than before but still pulls.
  • A dog that only pulls when something sets them off, like another dog, a cat, or a squirrel.
  • The wrong size. Contact us and we will sort out a size exchange instead.
  • Damage, chewing, or breakage. That is covered by the separate 1-Year Harness Warranty add-on.

2When to file

Your 90 days start on the day the carrier marks your order as delivered. That is Day 1.

We accept claims between Day 90 and Day 95. Nothing before Day 90, nothing after Day 95. Put a reminder in your phone the day your harness arrives.

Day 1 Harness delivered. Your clock starts.
Day 30 Film video 1. Any day from Day 23 to Day 37 works.
Day 60 Film video 2. Any day from Day 53 to Day 67 works.
Day 90–95 Film video 3 and email us your claim.

3The three videos

A refund needs three videos, filmed across the 90 days. They are what show us the harness was actually used and actually did nothing.

Every video must show:

  • The same dog and the same harness in all three.
  • Your dog wearing the harness on a normal outdoor walk.
  • The leash clipped to the front chest ring, clearly visible on camera. The harness only redirects from the front attachment point. Clipped to the back, it will not work, and we cannot refund a harness that was used the wrong way.
  • One continuous shot, no cuts and no editing.
  • At least 30 seconds for videos 1 and 2.

The Day 90 video must additionally show:

  • At least 60 continuous seconds with the leash pulled tight the whole time, your dog out in front, and the harness producing no turn and no slowdown.
  • Regular walking on a sidewalk or trail. Not a moment where your dog is reacting to something.

4Proof of when each video was filmed

Send a screenshot of each video's info panel showing the recording date and time next to the thumbnail.

  • iPhone: open the video in Photos and swipe up, or tap the i button. The date and time appear above the thumbnail.
  • Android: open the video in Gallery or Google Photos and tap Details.

A screen recording also works, as long as you record your photo library in the view that groups videos by date, where all three videos and their dates are visible together.

Video 1 must be dated between Day 23 and Day 37, video 2 between Day 53 and Day 67, and video 3 between Day 90 and Day 95. Three videos filmed on the same day, or inside the same week, do not qualify.

5Orders with more than one harness

Each harness is its own claim, with its own set of three videos of that specific dog. If the harness works for one of your dogs and not the other, we refund the one that did not work. We do not refund a multi-pack as a block.

6One claim per household

We approve one guarantee claim per household, for life. Household means shipping address, email address, or payment method. The guarantee belongs to the original buyer and cannot be transferred or resold.

7Keep the harness

There is nothing to ship back. Keep it, pass it on, donate it. We would rather it stay with a dog than travel across an ocean.

8Your refund

We refund the harness price you paid, back to your original payment method.

We reply within 3 business days of receiving a complete claim. Once approved, the refund is issued within 5 to 10 business days, depending on your bank.

9Why a claim gets declined

This is the full list. There is nothing else.

  1. The claim arrives before Day 90 or after Day 95.
  2. Fewer than three videos.
  3. Missing date proof for one or more videos.
  4. Video dates fall outside the Day 30 or Day 60 windows.
  5. The leash is not clipped to the front chest ring, or the attachment point is not visible.
  6. A video is edited, cut, or shorter than the minimum length.
  7. The dog is not pulling continuously, or is only reacting to a one-off trigger.
  8. The dog or the harness is not the same across all three videos.
  9. A claim has already been approved for this household.
  10. The order was placed through the free harness + shipping offer.

If your claim does not fall under one of these ten points, we approve it. We do not decline claims for any other reason.

10How to file

Email hello@try-vivapaws.com with the subject line:

WARRANTY – [your order number]

Attach or link:

  • Your three videos
  • Your three date screenshots
  • Your dog's name and the size you ordered

If the files are too large to attach, send a WeTransfer, Google Drive, Dropbox, or iCloud link instead. Make sure the link is set so anyone can open it, and that it stays live for at least 14 days.

Questions before Day 90? Write to us at hello@try-vivapaws.com. If your harness is not working, there is a good chance the fit needs adjusting, and we would rather fix that than refund you.

Last updated September 2026